Privacy Policy

1. What Information Do We Collect?

Contact Form Submissions

When you submit an enquiry through our contact form, we collect:

• Name
• Email address
• Phone number
• Company name (optional)
• Enquiry type (quote, service, general enquiry)
• Message content
• File attachments (specifications, drawings, photos - if provided)

3D Configurator Usage

When you use our roller shutter configurator tool, we may collect:

• Configuration preferences (dimensions, colors, materials)
• URL parameters for sharing configurations
• No personal information is collected from the configurator unless you submit an enquiry

Customer Portal

For existing customers, we may create an account on our customer portal on your behalf. This account stores:

• Name
• Email address
• Authentication credentials (managed by a third-party identity provider)

Your account allows you to track orders, submit quote requests, and manage your project information.

Website Analytics

Like most websites, we automatically collect certain technical information:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on pages
• Referring website
• Geographic location (city/region level)

Cookies

We use cookies and similar technologies to enhance your browsing experience. These include:

• Essential cookies: Required for website functionality, including authentication session management and security verification
• Analytics cookies: Help us understand how visitors use our site and monitor website performance

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality, particularly the customer portal login.

2. How Do We Use Your Information?

We use the information we collect for the following purposes:

• To respond to your enquiries: Process and respond to your contact form submissions, quote requests, and service enquiries
• To provide our services: Prepare quotations, schedule installations, deliver products, and provide ongoing maintenance and support
• To improve our website: Analyze how visitors use our site to enhance user experience, including the 3D configurator functionality
• To communicate with you: Send confirmation emails, updates about your project, and respond to your questions
• To comply with legal obligations: Maintain records as required by law, including warranty information and safety compliance
• To protect our business: Prevent fraud, enforce our terms and conditions, and protect our rights and property

3. How Do We Protect Your Information?

We implement appropriate technical and organizational security measures to protect your personal information:

• Secure transmission: All form submissions are transmitted using SSL/TLS encryption (HTTPS)
• Security verification: We use Cloudflare Turnstile to protect against automated abuse and spam
• Rate limiting: Our contact forms are protected by rate limiting to prevent abuse. IP addresses and email addresses may be temporarily stored for this purpose and are automatically deleted after a short period
• Access controls: Personal information is stored in secured databases with restricted access limited to authorized personnel only
• Email security: Emails are sent through secure email service providers with appropriate authentication
• Regular updates: We keep our security measures up to date with industry best practices

While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data.

4. Do We Disclose Your Information to Outside Parties?

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business, including:

• Email service providers: For sending confirmation emails and responding to enquiries
• Authentication services: For managing account login and security on our customer portal
• Website hosting: For hosting our website and databases
• Cloud storage: For securely storing uploaded files and attachments (hosted in Australia)
• Analytics and performance monitoring: For understanding website usage and monitoring site performance
• Security services: For protecting against spam and abuse
• Mapping services: For displaying our location on the contact page
• Product data services: For retrieving product colour and specification data for our door configurator

These service providers are contractually obligated to keep your information confidential and use it only for the purposes we specify.

Overseas Disclosure

Some of our third-party service providers may store or process your personal information on servers located outside of Australia, including in the United States. Where this occurs, we take reasonable steps to ensure that your information is treated in accordance with Australian privacy law and is protected by appropriate safeguards.

Legal Requirements

We may disclose your information when required by law, to comply with legal processes, enforce our terms and conditions, or protect our rights, property, or safety, or that of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such change.

We do not: Sell your personal information to third parties for marketing purposes. Non-personally identifiable aggregated data may be shared for analytics or business intelligence purposes.

5. Third-Party Links

Our website may contain links to third-party websites, including:

• Product manufacturer websites
• Industry associations
• Social media platforms
• Partner websites

These external sites have separate and independent privacy policies. We have no responsibility or liability for the content and privacy practices of these linked sites. We encourage you to review the privacy policies of any third-party sites you visit.

6. Your Rights and Choices

Under Australian privacy law, you have the following rights:

Access Your Information

You have the right to request access to the personal information we hold about you. We will provide this information in a reasonable timeframe and format.

Correct Your Information

If you believe any information we hold about you is inaccurate, incomplete, or out of date, you can request that we correct it.

Request Deletion

You can request that we delete personal information we hold about you where it is no longer needed for the purpose it was collected. We will comply with reasonable deletion requests, noting that we may need to retain certain information for legal, warranty, or tax purposes.

Make a Complaint

If you are not satisfied with how we have handled your personal information, you have the right to lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC). See the contact details at the end of this policy.

Manage Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or delete cookies that have been set. Note that disabling cookies may limit website functionality.

To exercise any of these rights, please contact us using the details provided at the end of this policy.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected:

• Enquiry information: Retained for up to 2 years for quote follow-up and service purposes
• Customer records: Retained for the duration of the customer relationship plus 7 years for legal and warranty purposes
• Website analytics: Aggregated and anonymized data may be retained indefinitely
• Email communications: Retained as part of customer service records

After the retention period expires, we will securely delete or anonymize your personal information unless we are required to retain it by law.

8. Children's Privacy

Our website and services are intended for businesses and individuals seeking commercial or industrial roller shutter solutions. We do not knowingly collect personal information from children under 18 years of age. If you believe we have inadvertently collected information from a minor, please contact us immediately so we can delete it.

9. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in:

• Our business practices
• Website features and functionality
• Legal or regulatory requirements
• Industry best practices

We will post any changes on this page with an updated "Last Updated" date. We encourage you to review this privacy policy periodically for any changes.

This policy applies to information collected through our website and electronic communications. Information collected through other channels (phone, in-person) is handled in accordance with the same principles.

10. Contact Us About Privacy

If you have any questions, concerns, or complaints about this privacy policy or how we handle your personal information, please contact us:

We will investigate any privacy complaints and respond within a reasonable timeframe. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):